I missed my session; did I lose that credit?

If you do not attend your scheduled session or cancel within 24 hours of the scheduled session, the credit is not refunded. If you need to reschedule a session, please cancel at least 24 hours in advance to receive a credit refund. You can read more about the credit policy on the FAQ page.

It can be very helpful to sign up for text message reminders to ensure you don't forget about your upcoming session. To sign up, please follow this guide: Sign Up for Text Message Reminders

If you have any questions, please reach out to support@bettermynd.com.