How do I find, schedule with or choose a new counselor on BetterMynd?

It's normal to meet with more than one counselor before finding the right fit. Here's a quick guide to help you schedule your first session with a counselor to match your needs, as well as how to switch to someone new if you prefer.

  1. Log in to your BetterMynd account
    • Go to bettermynd.com and click the Login button in the top right corner.
    • Enter your email address and password, then click Log In.
  2. Review your initial counselor matches

After completing your registration, you'll see three counselors matched to you based on the    preferences you shared (such as identity, specialties, approach or availability).

    • Click on the counselor's name to see their bio.
    • Review their speciality areas and weekly availability.
    • Click Schedule to request a 50-minute session at an available date and time that works for you.

All session times automatically appear in your local time zone.

Please note: You are NOT limited to these initial matches. They are simply a starting point. You can explore as many counselors as you'd like.

  1. Explore more counselors (optional)

If you'd like to see more available counselors, you can browse the full directory of counselors in your state:

    • Click View Counselors.
    • Click on the name of any counselor to learn more about them.

    • Click Schedule to request a session time.


  1. Switching Counselors

If you've already had a session and feel like you want to meet a different counselor, you can switch anytime - no questions asked.

To choose a new counselor:

    • Log into your account.
    • Click the View Counselors button or click Individual Sessions in the options at the top to see all counselors.
    • Click the name of a counselor you'd like to read more about them.
    • Click Schedule to request a session.

Therapy is personal. It may take a session or two to figure out what feels comfortable for you, and switching counselors is a completely normal part of that process.


  1. What to expect after you schedule

After you book your session, you'll receive:

    • A confirmation email with your appointment date, time, and link to log into your account.
    • A reminder email will be sent 2 days before your session, and another email will be sent one hour before your session.

You can always view or manage your upcoming sessions from your BetterMynd Dashboard, as well as check messages regarding your session in your account.

Need help?

If you ever have trouble scheduling, finding a counselor, or accessing your session, our Support Team is here to help. Email support@bettermynd.com and we'll help!

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